My email often times doesnt come through for me so on the Saturday morning (their hours are M-F) I called & left a message that I had not received the FedX tracking number.. Long story short they called me back! Checked for my package & it was on the truck out for delivery! Wonderful customer service & even better lobster, stuffed shrimp. Scallops & bisque! My family loved everything! I have ordered from The Lobster Gut in the past & have always been more than deliciously satisfied!