First and foremost, the clams were fresh and succulently yummy. Second, I want to rave on this business's customer service. The clams we ate were the second shipment. The first arrived with some pretty significant breakage (about a quart out of the three we ordered) - we sent pictures. I, a steamer noobie (read, idiot), thought the other two quarts were frozen and the clams were dead (they were all partially opened and didn't close when tapped, etc.).
After I pointed this out to these guys, I got a VERY detailed email that explained, in detail, that I had thrown away 2 quarts of perfectly good steamers.
Here's the kicker - they made good on the broken ones, and even though I conceded I was a fool about the "dead" clams, they split the difference and shipped us 2 quarts of steamers (which we just ate) at no additional cost.
You just do NOT find that kind of customer service often anymore. We'll be back. 